torsdag 31. desember 2009

What are the functions of a CRM / KM / PLM / etc?

What many authors describe as the "functionality" of a (CRM, KM, PLM, ...), system, reads much more as a list of wishes of what these authors like to have in such a system, but very often are these wishes, compared with what a system actually performs, far away of the reality.

In addition you can read the same "functions" repeated again and again for all the different "systems" and "managers". Funy wishes.

But: What do yu want, YOU, the owner of a small or medium sized enterprise?

Was sind die Funktionen eines CRM / KM / PLM / etc ?

Das, was viele Authoren als "Funktionalitaet" eines KM (PLM, ...) Systems
beschreiben, liesst sich viel eher als eine Wunschliste von dem, was diese
Authoren sich als System wuenschen, hat aber oft mit dem, was so ein System
tatsaechlich leisten soll/sollte, nur ganz am Rande etwas zu tun.

Using a decision system

A decision system has great impact on the profits of the company.
It forces the management to rationalize the depreciation, inventory and inflation policies. It warns the management against impending crises and problems in the company.
It specially helps in following areas:

a. The management knows exactly how much credit it could take, for how long (for which maturities) and in which interest rate. It has been proven that without proper feedback, managers tend to take too much credit and burden the cash flow of their companies.

b. A decision system allows for careful financial planning and tax planning. Profits go up, non cash outlays are controlled, tax liabilities are minimized and cash flows are maintained positive throughout.

c. As a result of all the above effects the value of the company grows and its shares appreciate.

The decision system is an integral part of financial management in the West. It is completely compatible with western accounting methods and derives all the data that it needs from information extant in the company.

So, the establishment of a decision system does not hinder the functioning of the company in any way and does not interfere with the authority and functioning of the financial department.

Tsubames Decision Support Systems cost as little as 20 USD per month. They are one of the best investments that a firm can make.

fredag 25. september 2009

The functions of a "Business Tool"

I was studying for a while about the functions a BI (Business-Intelligence) Software may offer.

Very interesting are of course the descriptions on Wikipedia, for the first they are quite complete and objectively correct and for the second it is rather simple to do a qualitative research from these sites.

But, reading all this information about the diferent systems (CRM, KM, PLM, DMS -Toshiko-, and so on) I had the impression that these description correspond rather to the wishes of the different authors than to the functions which actually offers the software you can get for BI.

On the other hand it is also oft the matter that different BI software types, if it may be believed after the founded descriptions, must ofer same functions (what is obviously foolish). Therefore it is clear that the texts what we can read are not more than the wishes of the authors and what they believe it will be nice to have in ONE piece of software, BUT, if we are trying to define what exactly may a BI-SW (rather a BI System with different and complemetary sofware modules/components) correctly do, so it is clear that one must define separated and for each particular pupose, what is to be wanted from a given software system.

Enjoy your business!


torsdag 9. juli 2009


Kiss means "keep it short and simple".

In the last times I saw several times this acronym as "keep it simple, stupid".
I do not think that is a good interpretation of the acronym:
1. That is too aggresiv and therefore is really meaning the opposite of what the acronym should mean, and
2. do not match the original meaning of simple AND short, both are important.

But I believe some people write about "kiss" and actually do not know what that means, and may be also do not understand the philosophy of the idea back this.

I was all time convinced of the advantages of doing so. That is for this reason I started with Tsubame Software Tools: For develope agile systems, independient systems, smart systems.
I believe that is the spirit of the "kiss"-idea; not using the word "stupid" but the word "smart":

Keep it short and simple, be smart! (kiss, bs) :-)

SME must not afford long project time: just use standard software

I readed:

"Experience shows that the time and resources needed for the deployment
of the system in a company can vary from several months to several
years. Naturally, the time varies depending on the size of the company, the
approach taken to the project, and the chosen system (for example a standard
software package vs. tailoring)."

If so, a SME (small and medium sized enterprise) CANNOT afford the expenses of implementing such a software system.

I think for my self, that just in small business there are big needs of using simple software, even in small business are long amounts of processes rather standard.

Therefore offers Tsubame Software Tools software solutions especially for SME.

mandag 8. juni 2009

Pro and Cons of Cloud Computing

I read an article about cloud computing which postules that cloud computing is much more than cheap computing.
Reasons are:

1. Is more efficient: Organizations have not to pay for operating the system
2. Is more agile: Maximizes ROI through rapid time to market a.o.

Anyway they were not mencioning the cons of "cloud computing":

1. You depend of
1.1. The company providing the system (software++) you use
1.2. A working internet
2. You do not own the software you need to drive your business.
3. Your data is going out of your business into the internet losing security and privacy. ALL going through cables out of the walls of your company is able to be hijacked.
4. With all data traveling through the cable the work takes more time, not much more but all the time.

As I try to show with Tsubame Software Tools they are some "cons" you not need to have. With Tsubame you have the same "pros" as with "cloud computing" but only 1/2 of the "cons".

onsdag 13. mai 2009

Planning for Quality

Here a little more from Joseph M. Juran about Quality -> CRM


In broad terms, quality planning consists of developing the products and processes required to meet the customers' needs. More specifically, quality planing comprises the following basics activities:
- identify the customers and their needs
- develop a product that responds to those needs
- develop a process able to produce that product.

Invariable sequence of steps for quality planning:
- identify who are the customers
- determine the needs of those customers
- ranslate those needs into our language
- develop a product that respond to those needs
- optimize the product features so as to meet our needs as well as customers' needs
- develop a process which is able to produce the product
- optimize the process
- prove that the process can produce the product under operating conditions
- transfer the process to the operating forces.

Planning for Quality, Joseph M. Juran

onsdag 8. april 2009

Research about SW for SMB

Here the conclusion of the study:
In the SMB market, risk becomes a critical factor in the IT decision making process, because SMBs have less access to capital and rely on speed and agility to differentiate themselves. Both Oracle and SAP have focused on the SMB market; today the results that their customers have achieved with their products differ.
This is clearly the first round of the SMB battle, as Oracle continues to announce products and partner initiatives to deliver more repeatable predictable success to SMBs and SAP continues work on its new product line specifically designed for the SMB market. The ultimate winner will be the vendor that can deliver the greatest value with the lowest risk to deployment and adoption. However, the data today shows Oracle has a clear lead over SAP in the SMB marketplace.


From 2007 Nucleus Research, Inc.

søndag 5. april 2009

About japanese CRM, Quality and, last but not least, philosophy...

A senior executive at an American car company once told me that the company had just finished its twentieth annual study of Toyota. After 20 years, was the company still learning something new about its adversary, I asked. he abswer was illuminating. "For the first five years," the American manager replied, "we thought we had a data problem. No one's quality could be that good. For the next five years, we thought it must have something to do with being Japanese -docile workers, group-ism and so on. For the next five years we thoughtit must be their technology -robots, supply systems, etc. Only in the last five years have we come to realize that they have a fundamentally different philosophy about customers and workers."
Planning for Quality, Joseph M. Juran

onsdag 4. mars 2009

SaaS or Web Software for Enterprises

Hi !

I was looking on some web based business sites
(Software as a Service)
where you pay only for the use of the software and you have no work with the HW and SW itself.
May be from the TCO side, for costs and ROI, is that a good idea,
I testing such applications, as user, I repeat: as user
and got the impression that I have to wait may be a little bit to long each time I get a new site (and that happens often!). In my eyes this is an invitation to muda, what is japanese and means wasteful.

Yeah, that is nothing for me!

I am convinced that my programming way is the best one :-) !!

CU soon!

torsdag 29. januar 2009

Toshiko is ready

The software tool Toshiko is now ready for use.




tirsdag 13. januar 2009

Ichiro Program for Mathematics

Hello and welcome back here!

On the home page of Tsubame
it is possible to download the first program I wrote as free ware;
one program for mathematics, runing on a dos-box (dos terminal ;-)
I wrote that back in the year 1993-1994 and I had no changes so far all the time
only in december 2008 I translate the program to the 4 languages
german, norwegian, spanish and english.
I hope you can enjoy and have
a grat use for the program...



mandag 5. januar 2009

Over 15 years writting programs

I remember my first job as programmer, that was in the year 1993 for the Germanischer Lloyd. The program calculates short circuit currents for ships according to DIN Norms.
That was a very interesting job and then I discovered also my... yes, passion for programming!