onsdag 8. april 2009

Research about SW for SMB

Here the conclusion of the study:
In the SMB market, risk becomes a critical factor in the IT decision making process, because SMBs have less access to capital and rely on speed and agility to differentiate themselves. Both Oracle and SAP have focused on the SMB market; today the results that their customers have achieved with their products differ.
This is clearly the first round of the SMB battle, as Oracle continues to announce products and partner initiatives to deliver more repeatable predictable success to SMBs and SAP continues work on its new product line specifically designed for the SMB market. The ultimate winner will be the vendor that can deliver the greatest value with the lowest risk to deployment and adoption. However, the data today shows Oracle has a clear lead over SAP in the SMB marketplace.


From 2007 Nucleus Research, Inc.

søndag 5. april 2009

About japanese CRM, Quality and, last but not least, philosophy...

A senior executive at an American car company once told me that the company had just finished its twentieth annual study of Toyota. After 20 years, was the company still learning something new about its adversary, I asked. he abswer was illuminating. "For the first five years," the American manager replied, "we thought we had a data problem. No one's quality could be that good. For the next five years, we thought it must have something to do with being Japanese -docile workers, group-ism and so on. For the next five years we thoughtit must be their technology -robots, supply systems, etc. Only in the last five years have we come to realize that they have a fundamentally different philosophy about customers and workers."
Planning for Quality, Joseph M. Juran